Not every campaign shows every value. Usually that is not a fault but deliberate restraint: inDeal would rather show nothing than invent a number. This article sorts the cases.

**Contents**
- [A dash with the note sync pending](#a-dash-with-the-note-sync-pending)
- [A dash with the note no data](#a-dash-with-the-note-no-data)
- [A dash without a note](#a-dash-without-a-note)
- [No pool marker](#no-pool-marker)
- [start unknown](#start-unknown)
- [ongoing instead of a time remaining](#ongoing-instead-of-a-time-remaining)
- [Meetings stays at zero](#meetings-stays-at-zero)
- [Positive stays at zero](#positive-stays-at-zero)
- [The campaign is missing entirely](#the-campaign-is-missing-entirely)
- [Next](#next)


## A dash with the note sync pending

If the progress line is replaced by a dash with the note **sync pending** and the bar stays empty, this campaign has never been synced with the connected service.

That affects every value coming from there: the progress, the pool marker and **Acceptance**. The values inDeal calculates from your own leads are still shown: **Reply**, **Positive** and **Meetings**.

The sync runs by itself. If the state persists for several days, check the connection in Setup under [**Integrations** ↗](https://app.indeal.ai/settings/integrations).

## A dash with the note no data

Hover over a dash and **no data** appears. That means the basis is missing.

- Under **Acceptance**, the number of requests sent is missing because no sync has happened yet.
- Under **Reply**, the number of messages sent is missing for the same reason.

Once the first sync has run, the percentages appear.

## A dash without a note

If a dash sits there and the pointer shows two numbers like "0 / 0" instead, the basis is known but zero. Nobody has been messaged yet. A percentage would not be wrong here, it would be meaningless - hence the dash.

## No pool marker

If the marker at the top right is missing entirely, inDeal has no information about the supply. That too follows from the missing sync. A statement like **Pool empty** without data would be a claim, not information.

## start unknown

If the progress line ends with **start unknown**, the time of the first contact was not recorded. Everything else about the campaign is still correct.

## ongoing instead of a time remaining

If the right-hand side reads **ongoing** instead of a number of days, no end date is stored, or it is already in the past. The end date comes from the connected service and cannot be set in inDeal.

## Meetings stays at zero

The most common case, and it usually has nothing to do with the connection. **Meetings** counts only leads on **Discovery done**. As long as leads are not moved to that stage after the conversation, the value stays at zero - no matter how many meetings actually took place.

Check that first before you suspect a fault.

## Positive stays at zero

**Positive** comes from the **Sentiment** on your leads. If nothing is set there, the value stays at zero. Set the sentiment on the leads that replied and the number fills up.

## The campaign is missing entirely

If a campaign does not appear at all:

1. Check both sections. Completed campaigns sit under **Completed**, not under **Active**.
2. Check whether it exists at the source. inDeal does not create campaigns.
3. Check the connection in Setup under **Integrations**.

If that does not help, contact support: [Getting help and support](https://success.indeal.ai/hc/indeal/articles/getting-help-and-support).

## Next

- [Progress, pool and duration](https://success.indeal.ai/hc/indeal/articles/progress-pool-and-duration)
- [The campaign overview](https://success.indeal.ai/hc/indeal/articles/the-campaign-overview)