Workflows are automatic reactions to your contacts' replies, and they take over the steps that are the same after every reply.

**Contents**
- [The trigger](#the-trigger)
- [What they can do](#what-they-can-do)
- [Who gets the notification](#who-gets-the-notification)
- [You cannot create workflows yourself](#you-cannot-create-workflows-yourself)
- [Where you find them](#where-you-find-them)
- [What workflows do not do](#what-workflows-do-not-do)
- [Next](#next)


## The trigger

All workflows share one trigger: **On classified reply**. That means they run exactly when a contact has replied **and** inDeal has classified that reply as **Positive**, **Neutral** or **Negative**.

No reply, nothing happens. No classification, nothing happens either.

## What they can do

Four kinds of action occur:

- **Stage → "…"** moves the lead to another stage.
- **Follow-up = today** or **Lost reason = …** fills a field. If it carries **if empty**, an existing value is left alone.
- **Enrich data** searches for missing contact details. That consumes credits.
- **Notification (…)** sends an email.

## Who gets the notification

The person the lead is assigned to. If nobody is assigned, or the address cannot be resolved, the message goes to the account owner.

If you expect notifications about leads and get none, first check whether those leads are assigned to you.

## You cannot create workflows yourself

That is the key point up front: there is no button to create, edit or delete a workflow. inDeal ships four ready-made ones, recognisable by the **System** marker.

What you control is the switch: on or off. More on that under [Turning workflows on and off](https://success.indeal.ai/hc/indeal/articles/turning-workflows-on-and-off).

## Where you find them

Click your company name at the bottom left, choose [**Setup** ↗](https://app.indeal.ai/settings) and then [**Workflows** ↗](https://app.indeal.ai/settings/workflows).

The area is reserved for the **Admin** role. With the **Sales** role the menu entry does not appear, and opening the address directly leads back to **Setup**.

## What workflows do not do

- Write replies or send messages to your contacts. The only email they produce goes to you or to colleagues.
- Create leads.
- Run on a schedule. There is no workflow that does something every morning.

## Next

- [The four workflows in detail](https://success.indeal.ai/hc/indeal/articles/the-four-workflows-in-detail)
- [Reading a workflow card](https://success.indeal.ai/hc/indeal/articles/reading-a-workflow-card)