**History** sits at the bottom right of every card. A click expands that workflow's latest runs. This is where you look when something did not happen the way you expected.

**Contents**
- [What a row shows](#what-a-row-shows)
- [The four statuses](#the-four-statuses)
- [Reading Branch {n}](#reading-branch-n)
- [Lead not available](#lead-not-available)
- [What the history answers](#what-the-history-answers)
- [When Failed or Partial show up](#when-failed-or-partial-show-up)
- [Next](#next)


## What a row shows

One row per run, with four pieces of information:

1. The status as a coloured marker.
2. The lead's name, linked. A click opens it.
3. The date of the run.
4. **Branch {n}**, so which branch fired.

The **last five runs** per workflow are shown. If there has not been one yet, it reads **No runs yet**.

## The four statuses

| Status | Meaning |
|---|---|
| **Success** | Every action in the branch went through. |
| **Partial** | At least one action worked, at least one did not. |
| **Failed** | No action went through. |
| **No match** | The workflow was triggered, but no condition applied. |

**No match is not an error.** It means a reply came in but did not meet this workflow's conditions. On a neutral reply, the workflow for positive replies reports exactly that - quite correctly.

## Reading Branch {n}

The number says which branch fired. **Branch 1** is the topmost rule row on the card, **Branch 2** the second.

That is most useful on **Negative reply: mark as lost**, the only one with two branches:

- **Branch 1** means the lead was on **Qualify** and was marked as lost.
- **Branch 2** means the lead was on a later stage and only a notification went out.

## Lead not available

If a name is replaced by **Lead not available**, the lead was deleted after the run. The history entry stays regardless - the run did happen.

## What the history answers

**"Why did my lead suddenly jump to Set discovery?"**
Look at the workflow **Positive reply: stage change**. If the lead is there with **Success**, it was the automation and not a colleague.

**"Why was a lead marked as lost?"**
Same route on the workflow **Negative reply: mark as lost**. The lead itself then shows **Lost reason = Negative Reply**.

**"Why did I not get an email?"**
Three possibilities, worth checking in this order:

1. The workflow is off - you can see that from the switch.
2. The run shows **No match** - the condition did not apply.
3. The run shows **Success** but the mail did not arrive - then it went to somebody else. The recipient is the person the lead is assigned to.

**"Is anything running at all?"**
If all four workflows show **No runs yet**, no classified reply has come in since setup. Check whether campaigns are running and whether replies are arriving there.

![The expanded history, here with no runs](https://avhmrgajilnfyuvkhect.supabase.co/storage/v1/object/public/helpcenter/workflows/workflow-verlauf.png)

## When Failed or Partial show up

Individual failures happen. If the balance was not enough during enrichment, the run sits at **Partial**: the free company data was added, the chargeable fields were not, and the notification went out anyway. If failures pile up, that is a case for support. Include the workflow's name, the date of the run and the lead's name: [Getting help and support](https://success.indeal.ai/hc/indeal/articles/getting-help-and-support).

## Next

- [Reading a workflow card](https://success.indeal.ai/hc/indeal/articles/reading-a-workflow-card)
- [Turning workflows on and off](https://success.indeal.ai/hc/indeal/articles/turning-workflows-on-and-off)