As soon as a lead replies, the campaign stops for this lead. The agent classifies the reply and writes a draft. You approve it, or the autopilot sends it by itself in clear cases.

**Contents**
- [The reply logic](#the-reply-logic)
- [With approval or Autopilot](#with-approval-or-autopilot)
- [When the autopilot waits](#when-the-autopilot-waits)
- [Approve replies](#approve-replies)
- [Choose a profile](#choose-a-profile)
- [Later and follow-up](#later-and-follow-up)
- [From yes to meeting](#from-yes-to-meeting)
- [Next](#next)

## The reply logic

In the Replies tab, **As soon as a lead replies** shows how the agent reacts to each kind of reply:

| Kind | Reaction | Lead then shows |
|---|---|---|
| **Positive** | Propose two meeting times | Meeting booked |
| **Question** | Answer the question | In conversation |
| **Objection** | Ask back, no pitch | In conversation |
| **Later** | Set a follow-up | Follow-up |
| **Decline** | End politely | Closed |

If a reply is unclear, the agent sends nothing and asks you.

Below, you see what the agent relies on: **Meetings**, **Knowledge** and **Tone and limits**. Under Meetings you set when you offer meetings. Without time windows the agent cannot be started. With one click, **Use Mon-Fri 8 am to 6 pm** sets a default.

Before the start, try out on the right in the **Test conversation** how the agent reacts. You play the lead, nothing is sent. After the start, the received replies and the follow-ups show there.

![The reply logic with the choice With approval or Autopilot](https://avhmrgajilnfyuvkhect.supabase.co/storage/v1/object/public/helpcenter/terminagent/agent-antworten-logik-en.png)

## With approval or Autopilot

Under **Send replies** you choose:

- **With approval**: every reply waits for you.
- **Autopilot**: the agent sends clear first replies without open points by itself. Everything else waits for your approval.

The autopilot sends a few minutes after the reply arrives. Outside the agent's working hours it sends shortly after the next working hours begin. Until then the draft shows the time it will be sent. **Review myself** takes it back into approval. If the lead writes again in the meantime, the agent discards the draft and assesses both messages together.

## When the autopilot waits

Even with autopilot the agent waits for you when

- the reply is unclear, for example just a thumbs-up or "we'll see",
- the agent writes an answer to a question or objection itself. If you set your own template for the reaction, the autopilot can send it,
- the agent has no knowledge for a question,
- a conversation is already running, so from the second reply on, also when the lead accepts one of the proposed meeting times,
- the draft still contains a placeholder or a meeting time is missing.

## Approve replies

You find all open replies from all agents under **Agent** and **Replies**. At the top there are the tabs **Open** and **Done (30 days)**, plus filters by campaign and by kind.

Each card shows the lead, the agent and the draft. You edit the draft right in the field.

- **Approve** sends the reply immediately.
- **Discard** sends nothing.
- If a placeholder is still in the text, you can approve only after replacing it.
- Notes on the text are only tips, you can still approve.
- If a suggestion fails, you see **The suggestion could not be created.** With **Regenerate** the agent tries again.

Admins and the person sending from the profile the reply came in through can approve.

![Open replies with draft, Discard and Approve](https://avhmrgajilnfyuvkhect.supabase.co/storage/v1/object/public/helpcenter/terminagent/agent-antworten-freigeben-en.png)

## Choose a profile

If agents run on several profiles in your team, a selector appears at the top right: **All profiles** and each profile's name with the number of open replies. Under All profiles each card shows which profile the reply came in through. Your choice is saved.

If you open a reply through a link, for example from an email, the list switches to the right profile by itself.

![The profile selector above the replies](https://avhmrgajilnfyuvkhect.supabase.co/storage/v1/object/public/helpcenter/terminagent/agent-antworten-profile-en.png)

## Later and follow-up

If a lead writes "later" or "get back to me in January", the agent classifies the reply as **Later**. It sets a follow-up task on the lead. If the lead names a time, that time applies. Otherwise the agent picks a suitable time, without any hint after two months. The person whose profile the agent writes from gets a reminder. An open task you set yourself is never overwritten.

The card then shows the follow-up date. The Replies tab of the agent lists all follow-ups.

## From yes to meeting

If a lead replies positively, the draft proposes two concrete times from your time windows. If the lead picks one, a confirmation draft is created. The card then shows the chosen time with the note that approving sets the lead to "Meeting scheduled".

When you approve, the agent sends the confirmation and sets the lead to Meeting scheduled. The agent does not create a calendar entry. You add the meeting yourself.

## Next

- [The Activity tab](https://success.indeal.ai/hc/indeal/articles/the-activity-tab)
- [Multiple profiles in a team](https://success.indeal.ai/hc/indeal/articles/multiple-profiles-in-a-team)