Every workflow sits in the list as a card. The layout is the same for all of them, and once you know it you understand every rule at a glance.

**Contents**
- [The head](#the-head)
- [The rule rows](#the-rule-rows)
- [Several rows mean several branches](#several-rows-mean-several-branches)
- [The footer](#the-footer)
- [When the list is empty](#when-the-list-is-empty)
- [Next](#next)


## The head

The name on the left, next to it the **System** marker on the shipped workflows. Below, a short description and the trigger, so **On classified reply**.

The switch sits on the right. When a workflow is off, the whole card is dimmed.

![A workflow card with head, rule row and footer](https://avhmrgajilnfyuvkhect.supabase.co/storage/v1/object/public/helpcenter/workflows/workflow-karte.png)

## The rule rows

Below it, one row per branch, in the form

**Condition** → **Action** **Action**

On the left, outlined in grey, the condition. To its right, outlined in blue, one or more actions. The arrow between them simply means "then".

### The conditions

| What you see | What it means |
|---|---|
| **Positive**, **Neutral**, **Negative** | the classification of the reply |
| **Stage "Qualify"** | the lead has to sit on that stage |
| two entries joined by **+** | both have to apply |
| **Always** | no condition, the branch always fires |

### The actions

| What you see | What it means |
|---|---|
| **Stage → "Set discovery"** | the lead is moved to that stage |
| **Follow-up = today** | the follow-up date is set to today |
| **Lost reason = Negative Reply** | that text is stored as the lost reason |
| **(if empty)** after an action | an existing value is left alone |
| **Enrich data** | missing contact details are searched, which costs credits |
| **Notification (Positive)** | an email goes out, in the version named |

## Several rows mean several branches

If a card has two rule rows, the workflow has two branches. **They are checked top to bottom, and the first matching branch wins.** All others are skipped, even if their condition would also apply.

In practice this concerns the workflow **Negative reply: mark as lost**, the only one with two rows.

## The footer

On the left sits **Last changed by {name} on {date}**, provided somebody has already used the switch. If nobody has, the spot stays empty.

**History** sits on the right. A click expands the latest runs, see [The workflow history](https://success.indeal.ai/hc/indeal/articles/the-workflow-history).

## When the list is empty

If it reads **No workflows yet.**, none are set up for this account. On a properly provisioned account that should not happen; contact support in that case.

## Next

- [The four workflows in detail](https://success.indeal.ai/hc/indeal/articles/the-four-workflows-in-detail)
- [The workflow history](https://success.indeal.ai/hc/indeal/articles/the-workflow-history)